Refund Policy

HairlineCheck AI doesn't run a subscription — you get one free scan, and after that you buy credits as a one-time purchase. This policy explains when a refund applies.

1. Unused Credits

If you buy a credit pack and haven't used any of the credits, you can request a full refund within 14 days of purchase.

2. Used Credits

Once a credit has been used to run a scan, that credit is not refundable — the analysis has already been generated and delivered. Any remaining, unused credits in the same pack are still eligible under the 14-day window above.

3. Technical Issues

If a scan fails to produce a result due to a technical error on our end (not, for example, a photo that doesn't meet the guidelines), the credit is automatically returned to your account — no request needed.

4. How to Request a Refund

Email support@hairlinecheckai.com with your purchase details. We aim to respond within 2 business days.

5. Changes to This Policy

If we update this policy, we'll change the date at the top of this page.